INFORMATION ON THE ACQUISITION AND PROCESSING OF PERSONAL DATA

according to Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals in the processing of personal data and on the free flow of such data and on the repeal of Directive 95/46/EC (General Data Protection Regulation) (hereinafter only “regulation”) and according to law no. 18/2018 Ed. l. on the protection of personal data (hereinafter only “the law”).

Introduction

The company ART NEPREMIČNINE D.O.O. – the ST.DANIEL brand hereby informs the visitors of this website about the acquisition and processing of their personal data. This information is intended in particular for our customers, business partners (buyers and suppliers), as well as their employees, who are authorized for individual areas of communication regarding the supply of products and services within the framework of contractual relationships.

Principles of personal data protection

We process your personal data only on the basis of the legal conditions specified in the regulation or law. As an administrator, we are responsible for the protection of your personal data that we have obtained or are obtaining from you in accordance with the regulation and the law to the extent and in a manner consistent with the information provided in this statement.

Your personal information will be stored securely and backed up in accordance with our security policy and the security policies of our intermediaries, and only for the time specified below.

Recipients and our authorized persons will have access to your personal data, who process it based on our instructions and in accordance with our security policy. As an operator, we must ensure that data is backed up in accordance with the security requirements of the regulation and the law. 

Source of obtaining personal data

In particular, we obtain your personal data directly from you, namely when you voluntarily provide it to us in connection with an inquiry or request for our products, and you address it to us in person, by telephone, in writing by post or e-mail and via our online store, based on your request.

If you are employed by our business partner, who is a legal entity or an independent entrepreneur, who has designated you as their beneficiary for individual areas of communication in connection with the supply of products and services within the framework of contractual relationships, we obtain personal data from your employer; the provision of the data specified in this information does not affect the information obligation of your employer within the scope of article 13 of the regulation or article 19 of the law in obtaining and processing your personal data in connection with the labor law relationship of employee and employer.

We also obtain your personal data from our external colleagues, who perform door-to-door sales tasks for us and appeal to you with the offer of our products and services outside our business premises.

We also obtain your personal data from our contractual partners or other entitled persons in connection with the fulfillment of contracts or our other contractual, pre-contractual or other obligations.

Categories of personal data

  • Data that we process as standard about customers, business partners, including personal data of their employees:
  • Identification and contact data: in particular first name, last name, address for service and contact address, telephone numbers, e-mail addresses, in the case of a self-employed person also the title, address of the place of business or headquarters, social security number and tax number.
  • Information about purchases and discounts: information about your order in our online store (in particular order number, date of purchase, type and quantity of ordered goods, purchase price for ordered goods, method of delivery and payment, information about automatic purchase notifications sent to e – the address you entered at the time of purchase, order status).
  • Banking, financial and transactional information: credit card number, bank account information, payment information.
  • Information produced by our company for the purpose of concluding the relevant contract: in particular the customer number, date and number of the issued accounting and tax document, type and quantity of purchased goods or services, value of purchased goods or services, date and method of payment for goods or services, date and method of delivery goods or services, the duration of the warranty for goods/services.
  • Information about our mutual communication or other contact in connection with the conclusion or fulfillment of the contract: in particular the communication channel used, the date and content of the communication, in the case of using customer help telephone numbers, audio recordings.
  • Information related to a possible withdrawal from a contract concluded by means of remote communication (in particular, the date of withdrawal, the method of resolving a purchase already made).
  • Information related to the valid complaint of the purchased goods/services (in particular, the date of validity of the complaint, the numbers and data of the complaint documents, the description of the error, the requested method of resolving the complaint, the method of resolving the complaint, the date of resolution of the complaint).
  • Information related to an established complaint, objection: in particular, identification and contact information about the complainant or the person filing the objection, the reason for the complaint, objection, method of resolution of the complaint, objection or dispute.
  • Information for marketing purposes compiled by our company based on the use of our services (in particular, information about your purchases from our company and your placement in individual customer groups).
  • Information about your evaluation: of our online store and the purchased product/service

The necessity of providing personal data

We absolutely need your personal data, if you do not provide them to us, a contractual relationship between the supplier and the customer will not occur, because in accordance with the Act of the National Register of the Republic of Slovakia no. 513/1991 Collections Commercial Code according to the text of later regulations (hereinafter only “Commercial Code”) your identification as a contracting party is one of the essential components of the contract. If you do not provide us with your telephone number or e-mail address, this does not constitute an obstacle to the formation of a contractual relationship, but our mutual communication will not be as effective as it would be if they were provided. If you do not provide us with an e-mail address, we will not be able to send you electronic invoices issued on the basis of the Agreement and will only send them by post.

We will only ask for the ID number from the authorized persons of the buyers who are designated to accept our deliveries. The purpose of this is the necessity of unique identification upon delivery and acceptance of our products and preventing the possibility of acceptance by another person; as well as the successful resolution of any complaints procedure.

 

If you do not provide us with your personal data, the fulfillment of contracts may be significantly more difficult or impossible, and the consequence of this may be the difficulty or even the inability of the parties to the contract to communicate.

Recipients of personal data

We will store all your personal data in our internal systems and pass it on to various participating entities. Recipients of personal data can be:

  • bodies of control, supervision and other state bodies within the scope of performing tasks according to special legal regulations (for example, the Slovak Trade Inspection, the Office for the Protection of Personal Data, the Tax Office, etc.),
  • courts and law enforcement authorities on the basis of their request or within the legitimate interests of the controller when demonstrating, exercising and defending rights,
  • contractually authorized service providers who:
    • they technically carry out the sending of our business and advertising materials for us,
    • provide us with management, hosting and application service services for the software we use,
    • they conduct customer satisfaction surveys for us for us
    • they ensure the delivery of ordered goods to customers (post office, couriers, courier service),
    • they provide online payment services for us (payment gateway operators),
    • take part in arranging and resolving complaints (manufacturers or suppliers of goods),
    • they provide us with legal services, in particular they ensure the protection of our legal interests and represent us in the determination, defense and recovery of our rights (lawyers, executors), or they provide us with technical solutions with which on our website and also on other websites we can only display content and advertising relevant to you.
  • other recipients to whom the controller must provide data in accordance with the law or due to a legitimate interest, such as auditors, legal advisors, tax and accounting advisors, insurance companies, banks, credit registers, third parties who evaluate the use of the services of our contractual partners, persons , who are in an employment-legal or other similar relationship with us, namely to the extent that is absolutely necessary for the performance of their work or the exercise of their rights, and which in relation to transmitted or available personal data to the extent and under the conditions agreed in a written contract , which we conclude with them or is determined by generally binding legal regulations, must guarantee silence about such data.

We have concluded appropriate contracts with all intermediaries, on the basis of which we have ensured the protection of your personal data. We ensure that these intermediaries provide an adequate level of personal data protection, in accordance with the applicable legal regulations in the field of personal data protection.

Information about the individual business partner to whom your personal data may be transmitted in a particular case will be communicated to you based on your request, which you send to the address of our company’s headquarters or to the e-mail address info@stdaniel.si.

Purpose and time of personal data processing

We will obtain and further process your personal data for the following purposes:

  • Registration in the online store and operation of the online store

To ensure registration in the online store and to ensure the operation of the online store. The legal basis for the processing of personal data for this purpose is subparagraph b) of the first paragraph of Article 6 of the regulation, i.e. the request of the individual to whom the personal data relates to the implementation of measures prior to the conclusion of the contract in the sense of Act no. 22/2004 Ed. l. about electronic business. The processing of personal data is necessary to ensure registration in the online store and the operation of the online store.

  • Personal data entered in our online store will be processed for the duration of your registration in the e-store. The account can be deleted in the user profile.
  • Purchase of goods through the online store, delivery of goods, settlement of complaints and settlement of damage cases
  • To fulfill contractual obligations within the framework of your order through the online store, on the basis of which we will deliver products to you as our customer, as well as to fulfill other obligations related to the processing of orders, acceptance and delivery of goods, settlement of damage cases, claims and complaints, issuing invoices for delivery of goods and services, storage and related documentation and records, mutual communication between contractual parties and the like. The legal basis for the processing of your personal data for this purpose is subparagraph b) and c) of the first paragraph of Article 6 of the Regulation, i.e. the execution of the contract and the fulfillment of the controller’s legal obligations arising from Act NR SR no. 513/1991 Collections Trade Act according to the text of later regulations. In this case, the provision of personal data by the individual is a contractual requirement. If he does not provide personal data, it will not be possible to enter into a contractual relationship with him.

We will process your personal data for the time absolutely necessary to achieve the purpose of their processing, but at the most for the duration of the contractual relationship. After the end of the contractual relationship, your personal data is only stored, namely for 10 years from the termination of the contract, because the obligation to keep the contract and the accounting and tax documents related to the contract, which contain your personal data, for us derives from generally binding legal regulations, in particular the Act on accounting.

Fulfillment of contractual obligations

To fulfill contractual obligations or take measures at your request before concluding a contract with us, in particular for the purposes of processing and sending price offers, preparing and concluding contracts, recording contracts, including all their changes in our internal system, checking the fulfillment of contracts and the obligations of the contracting parties , especially in the context of purchase contracts and framework contracts, as well as other obligations related to the management of contracts, the acceptance and delivery of goods, the settlement of damage cases, the processing of claims and complaints, the issuing of invoices in connection with the supply of goods and services, the storage of related documentation and bookmarks, mutual communication between the contracting parties and the like. The legal basis for the processing of your personal data for this purpose is indent b) and c) of the first paragraph of Article 6 of the Regulation, i.e. the execution of the contract and the fulfillment of the controller’s legal obligations, which derive from Act NR SR no. 513/1991 Collections Trade Act according to the text of later regulations. In this case, the provision of personal data by the individual is a contractual requirement. If he does not provide personal data, it will not be possible to enter into a contractual relationship with him.

After the end of the contractual relationship, your personal data is only stored, namely for 10 years from the termination of the contract, because the obligation to keep the contract and the accounting and tax documents related to the contract, which contain your personal data, for us arises from generally binding legal regulations, in particular the Act on accounting.

Providing customer support via email

The company processes, in particular, the following personal data of customers for the purpose of providing assistance to customers by e-mail: name, surname, telephone number, e-mail address, number of your order.

The legal basis for the processing of personal data is subparagraph b) of the first paragraph of Article 6 of the GDPR Regulation, and in connection with the recording of the telephone conversation, subparagraph a) of the first paragraph of Article 6 of the GDPR Regulation. The processing of personal data by the company is necessary for the provision of assistance, and in the case of an audio recording, consent and the related processing of personal data via the audio recording is voluntary.

Personal data in the context of providing assistance to customers by e-mail is processed for the duration of the warranty period for the goods (2 years).

Resolving customer complaints

The company processes the following personal data for the purpose of resolving customer complaints: name, surname, information provided in the complaint and, depending on the method of filing the complaint by the customer, also his address, telephone number or email address. The legal basis for the processing of personal data is subparagraph b) of the first paragraph of Article 6 of the GDPR Regulation. The processing of personal data by the company is necessary to resolve the customer’s complaint.

Prize games

The company processes the following personal data for the purpose of conducting prize games through its websites and Facebook and Instagram: data from the game participant’s profile, in the case of the winner, also his name, initials, alias. The legal basis for the processing of personal data is subparagraph b) of the first paragraph of Article 6 of the GDPR Regulation. The processing of personal data by the company is necessary for the performance of the game in accordance with its conditions.

Business information about products and various promotional offers

In the case of your consent, we will send you business information about products and various special offers by e-mail, SMS messages, notifications or in another form. When registering in our online store or when creating an order, you can choose whether you want to regularly receive notifications about new products. Business information will be sent in a volume and frequency that is not disruptive. The frequency and format of sending news can be set or changed at any time in the user profile.

You can also receive information about products and various special offers via the mentioned channels individually, without registering in our online store, by entering your e-mail address.

The legal basis for the processing of personal data for this purpose is the provisions of Article 6(1) of the Regulation, i.e. consent of the individual to whom personal data refer. You can revoke this consent at any time via the link included in such email or by sending an email stating that you no longer wish to receive business information to the address: info@stdaniel.si. You can easily unsubscribe from receiving news at any time in your user profile. Revocation of consent does not affect the lawfulness of processing based on consent prior to its revocation.

If you are our customer, we believe that we have a legitimate interest in informing you from time to time about various promotions and especially discounts via SMS messages or in some other way. You can cancel your subscription to our SMS messages at any time by sending an email to the following email address: info@stdaniel.si stating that you do not want to receive SMS notifications, by changing the subscription settings in your account, or in another way that is listed directly in the SMS message with business information.

The seller informs the buyer by e-mail about the preparation of the order and the availability or unavailability of the goods. From time to time (a few times a year at most), the seller may send all registered customers important information related to the operation of the seller’s online store and the use of the user account.

If you object to the processing of your personal data for direct marketing purposes, we will no longer process your personal data for this purpose

Enforcement of the rights of individuals to whom the data refer

In accordance with the law, the controller must ensure the appropriate resolution of claims with which individuals to whom personal data relate exercise their rights in terms of the regulation.

Your personal data, which is processed for the purpose of regulating the rights of the individual to whom the personal data relates, may be processed for a period of 5 years if you assert your rights.

Exercising the rights of the company

For the purpose of exercising its rights, the company processes the following data: data from contracts with customers and suppliers, data from complaints, data necessary for filing a lawsuit by the company, data from a lawsuit against the company, data from theft notes, data from accounting records and other data necessary for the possible exercise of rights or the protection of the company’s interests. The purpose of the processing of this personal data is the legitimate interest of the controller, the legal basis for the processing is subparagraph f) of the first paragraph of Article 6 of the GDPR Regulation. The processing of personal data by the company is necessary for the purpose of the company’s legitimate interests. The legitimate interests of the company are the protection of its assets and protection against unfounded assertion of rights against the company.

In the event that we assert legal claims against you, conduct a judicial or administrative proceeding, or in the event that you assert legal claims and conduct a judicial or administrative proceeding against us, personal data for demonstrating, asserting, or defending rights will be processed until the final conclusion of the procedure.

In the event that you have not fulfilled your obligations to our company, that for reasons on our side we suffer damage, or in the event that you assert claims against our company through certain legal means, or there is a risk that the aforementioned situations will occur in the future, you can we process your personal data in the entire above-mentioned scope on the basis of the legitimate interest of our company, which is based on the collection of our claims and/or the protection of the rights and legally protected interests of our company (for example, the establishment, defense or recovery of rights before a court or an authority for the alternative resolution of consumer disputes disputes). For this purpose, we keep your personal data during the statutory limitation period.

Fulfilling the company’s legal obligations

The company processes the personal data listed in paragraphs a) to m) for the purpose of fulfilling the company’s legal obligations. The legal basis for the processing is subparagraph c) of the first paragraph of Article 6 of the GDPR Regulation (for example, the Act on Accounting, the Act on Value Added Tax, the Act on Income Tax, the Act on Consumer Protection, the Act on Archives and Registers). The processing of personal data by the company is necessary for the purpose of fulfilling the company’s legal obligations.

For this purpose, we store your personal data in accordance with the legal deadlines that apply to the company, in particular in accordance with the Act on Accounting and the Act on Archives and Registers.

Revocation of consent

If your personal data is processed also on the basis of consent, you can revoke your consent to the processing of personal data at any time. The revocation of consent does not affect the lawfulness of the processing of personal data based on consent prior to its revocation. You can revoke the consent given in the same way as the consent was given.

Tracking, custom design, customized ST.DANIEL online store account support

We use tracking technologies so that we can constantly adjust and optimize our website based on the needs of our users. In addition, we use tracking technologies to collect statistical data about the use of our website itself, so that we can further improve our offer. Statistical tools that collect anonymous data allow us to identify the most visited pages and popular products. In this way, we can display relevant content on our website and constantly improve our offer.

If you have an account in the ST.DANIEL online store, we use the data collected about you to adjust your account more precisely and provide business information that may be of interest to you. We only use these tools with your express consent. You can change the settings of cookies and other personalization and analysis tools in your browser.

Privacy protection on our websites

On our websites, you may voluntarily provide certain information for a specific purpose, for example any information provided when expressing interest in establishing contact. This information may include personal contact information such as name, company title, address, phone number, email address, job title or demographic information, and any other information you provide.

We use the data obtained in this way for the purpose of contacting you. For this reason, we may share data with an external partner if this is necessary to answer your questions.

Cookies, usage data and similar tools

While visiting our websites, we obtain certain data through automated means, such as cookies, pixel tags, browser analysis tools, etc. Additional information regarding cookies, usage data and similar tools that we use can be found at www.stdaniel.si.

Related pages

We may provide links from our websites to third party websites (“Linked Sites”). We do not necessarily check or review the linked pages. Each linked site has its own terms of use and information on the protection of personal data. We are not responsible for the policies and practices of any of these linked sites and other links contained therein, and users are encouraged to read the terms and conditions and notices of the linked sites before using them.

Our website uses, for example, buttons for the following social networks: Facebook, Instagram. The buttons display the logos of individual social networks. Buttons are not standard social plugins, i.e. plugins provided by social networks, but are links with button icons. Buttons are activated only by deliberate activity (clicking). If the button is not clicked, no data is transferred to the social networks. By clicking on the buttons, you accept communication with the servers of the social network, and from there you activate the buttons and create a connection. If you do not want social networks to collect information about you, do not click the buttons.

Children

Our websites are not directed at children, and we do not use them to knowingly collect personal information from children and market it to children. If we find that personal data has been provided by a child through one of our websites, we remove the data in question from our systems.

Your other rights in connection with the protection of personal data

In relation to the processing of your personal data, in addition to the above-mentioned rights, you have in particular the following rights:

  • the right to access personal data (Article 15 of the Regulation); in particular, you can obtain confirmation from us as to whether we process your personal data, if we do, you can obtain access to this personal data (copies thereof), and you also have the right to supplementary information within the scope of the provisions of Article 15 of the Regulation.
  • In most cases, we will provide you with copies of your personal data and supplementary data in written form, unless you request a different method of providing them. If you have requested the transmission of this data by electronic means, we will transmit it to you electronically if this is technically feasible.
  • If your image is recorded in a surveillance video system, you can request and obtain a copy of your personal data from the recording. On the basis of a written request, which will contain the specification of the requested recording – date, time range, spatial determination, we can forward the recording to you in justified cases. If other people are visible in the recordings, we will edit this recording, for example, delete it, before passing it on.
  • right to correction of personal data, article of the regulation); we take appropriate measures to ensure the accuracy, completeness and timeliness of the information we hold about you. This right allows you to request that we correct your inaccurate personal data without undue delay or supplement your personal data if it is inaccurate, incomplete or out of date.

Please note that you must only provide us with personal information that is accurate and correct, and you agree to the veracity of the personal information you have provided.

  • the right to delete personal data (the right to be forgotten) (Article 17 of the Regulation), namely without undue delay after the exercise of the right, for example in the event that your personal data are no longer necessary for the purpose for which we obtained them or processed if you have revoked your consent to the processing of personal data, on the basis of which we process your personal data, and there is no other legal basis for the processing of personal data (for example, the Contract we have concluded with you), if you object to the processing of personal data after the first paragraph 21 of the regulation or if we process your personal data in violation of the regulation and the law.

This right of yours needs to be judged from the point of view of all relevant circumstances. For example, we may have certain legal and regulatory obligations, which means that we will not be able to comply with your request.

  • the right to limit the processing of personal data (Article 18 of the Regulation), in cases specified by law, you can request us to stop processing your personal data, if, for example, you object to the correctness of the personal data we have about you, but only during the period that allows us to check the correctness of your personal data if you object to the processing of personal data by means of an automated decision-making method or to the processing of your personal data in violation of the regulation and the law and object to the deletion of your personal data, whereby instead you request a restriction of its use or object to the deletion of your personal data , which we as a supplier no longer need and want to delete, but which you need, for example in court proceedings,
  • the right to portability of personal data (Article 20 of the regulation), which means the right to obtain from us your personal data that you previously provided to us in a structured, commonly used and machine-readable format and the right to request that your personal data be transferred to another controller to fulfill legal obligations; the exercise of this right does not affect your right to delete personal data from the supplier.
  • The right to portability only applies to data that we have obtained about you on the basis of consent or on the basis of a contract to which we are a contracting party.
  • the right to object to the processing of personal data (Article 21 of the regulation), if the processing of your personal data is based on our legitimate interests or we process your personal data for the purposes of direct marketing of our services and products, including profiling during such processing. If you object and we do not demonstrate a compelling legitimate reason for processing your personal data, or if you object to the processing of your personal data for the purposes of direct marketing of our services and products, we will no longer process your personal data for these purposes.
  • the right not to be subject to a decision based solely on the automated processing of personal data, including profiling, if such automated processing and profiling has legal effects in relation to you or has a significant impact on you in a similar way (Article 22 of the Regulation );
  • the right to file a complaint with the supervisory authority, Article of the Regulation); if you believe that the processing of your personal data is contrary to the regulation or the law, you can file a complaint with the Personal Data Protection Office of the Republic of Slovenia.

Final Provisions

In case of any questions related to the processing of your personal data, you can contact us directly at our email address: info@stdaniel.si. This information is current and valid from 25.3.2024.

We reserve the right to change, edit and update this privacy policy at any time. Please check back regularly for our latest announcement.

TERMS OF BUSINESS
I. General provisions
1. These general business terms and conditions (hereinafter “terms”) apply to purchases in the online store www.stdaniel.si, which is managed by the company Art nepremincine d.o.o., with headquarters at Hruševica 1B, 6222 Štanjel, Slovenia, e-mail address: info @stdaniel.si, directors: Miroslav Prodnik and Nina Prodnik.
2. The conditions are an integral part of the purchase contract concluded between the seller and the customer.
3. All contractual relationships are concluded in accordance with the applicable legislation of the Republic of Slovenia.
4. If the contracting party is a consumer, the relationships not governed by these conditions are governed by the following laws:
– no. 40/1964 Z. z. Civil Code as amended;
– no. 250/2007 Consumer Protection Act as amended;
– no. 102/2014 Act on consumer protection when selling goods or offering services based on a distance contract or a contract concluded outside the seller’s business premises and on amendments and additions to certain laws with changes to subsequent regulations;
– no. 22/2004 Act on online shopping and amendments to Act no. 128/2002 on state control of the internal market in consumer protection and on amendments and additions to certain laws, such as amended Act no. 284/2002 with amendments to later regulations.
5. If the contracting party is an entrepreneur, relations not governed by these conditions are governed by Act no. 513/1991 Coll., the Commercial Code with all applicable amendments.

III. Order and conclusion of contract
1. The buyer selects a product based on the current offer in the online store, confirms the selection by clicking the “Add to cart” button, fills out the order form (email address, delivery address in the case of purchasing goods), selects the quantity of products (or provides other product parameters ) and selects a payment method. Orders in the online store are binding. When placing an order, the buyer confirms that he is aware of and agrees to these terms and conditions by actively clicking on the marked button.
2. The listing of the offered goods in the online store constitutes a proposal for the conclusion of a contract. The contract is then concluded with confirmation of the order by the buyer and acceptance of the order by the seller. After processing your order, the seller will send a confirmation of order receipt (order acceptance) to the e-mail address entered by the buyer without undue delay. This confirmation includes the order number, name and specification of the goods, information about the price of the goods and delivery costs (postage), payment method, information about the expected time of delivery of the goods, information about the location of delivery of the goods, information about the seller or other information. Upon receipt of the confirmation email confirming our receipt of your order, the sales contract is concluded.
3. If you have created an account in the online store, the order will also be archived in the “My orders” section, which will be available to you only after logging in. If necessary, we will send additional information about the order to the buyer’s e-mail address.
4. The contractual parties agree that communication between them will take place via e-mail.
5. The buyer undertakes to pay the seller the price agreed in the order confirmation, including delivery costs (hereinafter “purchase price”) by transfer to the seller’s account specified in the order confirmation.
6. The buyer undertakes to pay the seller the purchase price for the agreed products within the period specified in the order confirmation.
7. Information about certain steps leading to the conclusion of the contract is derived from these terms and conditions. The buyer always has the opportunity to check and correct the contract before confirming the order. The contract is concluded in Slovenian. If there are no circumstances preventing the conclusion of a contract on the part of the seller and the buyer, it is possible to conclude a contract in another language that is understandable to both parties.
8. The operator of the online store will also deliver all documents related to the goods to the buyer: the invoice (tax document) and any warranty card (if attached by the manufacturer).
9. In the event that a gift is selected during the order to which the buyer is entitled under certain conditions, we reserve the right to replace the gift based on the current stock level.
10. The customer has the right to cancel the order by e-mail until the order has been processed. To cancel an order, fill out the contact form.

IV. The price
1. The prices of goods and services are final and include the appropriate VAT as determined by applicable law (the actual rate is indicated on the invoice), but do not include delivery costs.
2. All special offers are valid until stock is sold out, unless otherwise stated for a specific product.
3. All possible additional discounts, in addition to the discounts listed for each product on the website, discounts for individual customers, or discounts given based on the cooperation of our online store with third parties, are mutually exclusive.
4. The final price is indicated on the order form immediately before the order is confirmed and includes VAT and all other possible taxes and fees (packaging, postage) that the consumer must pay to receive the goods or service. The seller cannot change this price unilaterally.
5. The indicated percentage discount for the product is calculated from the original price of the product. The original price of the product is the price that was in effect at the time of the product’s launch.
V. Terms of supply
1. Items that are in stock are usually shipped the next business day.
2. Usually the delivery of the order takes up to 10 days, but in exceptional cases the delivery period may be extended, for which we apologize in advance. If the order or the product from the order cannot be delivered within the above-mentioned deadline, we will inform you of this situation as soon as possible and also inform you about the delivery deadline or propose the delivery of a replacement product. If we cannot deliver the goods even within the additional period, you have the right to withdraw from the contract and in case of payment of the purchase price, we will return the funds to your bank account within 14 days.
3. Orders are processed on all working days.
VI. Place and method of delivery
1. The obligation to supply the goods is fulfilled by handing over the goods to the customer or the authorized person specified in the order. The goods are sent in the form of a letter/parcel or a letter/parcel. Therefore, 3-7 working days should be added to the delivery time for courier delivery.
2. Once your order has been delivered to the courier, we will notify you by email. If you do not receive the goods within 7 days of our email, please contact the relevant delivery company and us. We will email you with more detailed information about the package and possible reasons for the failed delivery. If you have a user account, you can check the current status of your order at any time in the My Orders section.
3. The customer must pick up the goods in person at the agreed place at the agreed time, or arrange the pick up. After paying for the order, the customer receives an invoice by e-mail, which also serves as a warranty card.
4. The obligation to deliver the goods is considered fulfilled even if the customer does not pick up the goods at the agreed place at the agreed time, or refuses to pick up the goods. If the customer does not collect the goods and the goods are returned to us, we have the right to withdraw from the sales contract and to reimburse the costs associated with the return from the customer (the seller has the right to compensation for damages according to Article 420 et seq. of the Civil Code in the amount of the actual costs associated with the unsuccessful attempt delivery – postage for returning products). Redelivery of the package is not possible. The seller is also entitled not to exercise the right to compensation or to exercise it only partially.
5. We are not responsible for late deliveries due to an incorrectly specified address of the recipient. The customer takes ownership of the goods by collecting the goods at the delivery location. Upon acceptance, the risk of accidental destruction or damage passes to the customer.
6. After receiving the package, the customer is entitled to check the package for damage to the packaging (mechanical damage during transport) and whether the goods are free of defects. If there is visible damage to the package or goods, the customer has the right not to accept the shipment. If the package is damaged, the customer does not have to collect the product. Together with the delivery company, he must draw up a report.

VII. Payment method, postage and other costs
1. The buyer pays the sales price to the seller using one of the following methods:
– With payment card MAESTRO, MASTERCARD, VISA
– PayPal
– By bank transfer: IBAN SI56 2900 0005 0243 626, SWIFT: BACXSI22
2. The customer can use the discount coupon to get the corresponding discount. The discount coupon can only be used once. The discount coupon cannot be exchanged for cash.
3. The following postage is added to the price of the goods depending on the delivery method and address.
4. The gift voucher can be used to purchase goods in the online store www.stdaniel.si only once until the date specified as the validity period (valid until).
5. When placing an order, the code indicated on the voucher must be entered. Enter the voucher number in the “Discount code / Gift voucher” field in the shopping cart.
6. The value of the voucher is indicated on each voucher in the form of an amount including VAT.
7. If the total amount of the order/purchase is:
a) higher than the value of the voucher, the buyer pays only the remaining amount;
b) lower than the value of the voucher, the rest of the value is lost and not refundable (the voucher can only be used for one order).
8. A maximum of one gift voucher can be used for one order.
9. The gift certificate cannot be exchanged for cash.
10. The gift voucher is only valid in the country of purchase.
11. In case of return of goods paid for with a gift voucher, the amount of the purchase of these goods will be reimbursed with a new voucher in the value of the returned goods.
12. The following postage is added to the stated price of the goods depending on the method and address of delivery.

VIII. Warranty period
1. All goods in the online store are subject to a statutory warranty period of 24 months. A warranty period of at least 12 months applies to used or second-hand goods. The warranty period begins on the day of acceptance of the goods by the buyer.
2. If an expiration date is indicated on the sold product, packaging or manual, the warranty period does not expire before the end of this period.
3. Based on the buyer’s request, the seller must provide a written guarantee (guarantee sheet). If the nature of the goods allows this, it is sufficient to issue a proof of purchase instead of a warranty card.
4. The warranty card contains the identification of the seller (first and last name, company name or name of the seller, headquarters or branch), content of the warranty, scope and conditions, warranty period and information necessary to claim the warranty. If the warranty card does not contain all this information, this does not mean that the warranty is invalid.
5. By means of a statement included in the warranty card issued to the buyer, or through an advertisement, the seller may offer a warranty that exceeds the statutory warranty period. The terms and scope of such a warranty are stated by the seller in the warranty card.
6. The warranty does not cover normal wear and tear.
7. Free gifts or prizes in sweepstakes are not guaranteed.
8. Entitlement to free warranty repair ends:
a) in case of non-return of the entire goods, including accessories;
b) failure to report any obvious errors upon receipt of the goods;
c) at the end of the warranty period for the goods;
d) in case of unprofessional and negligent handling or neglect of the proper care of the product;
e) in the event of mechanical damage to the goods caused by the buyer.
9. A change to the goods that occurs during the warranty period and is the result of frequent use, improper use or improper interventions cannot be considered a defect, especially if:
a) a defect occurred during the warranty period as a result of normal wear and tear, improper use or insufficient and inadequate maintenance;
b) a defect caused by natural changes in the materials from which the goods are made;
c) a defect caused as a result of any damage by the customer or a third party or due to other improper intervention.

IX. Cancelling of the order
1. If you wish to cancel an order that has not yet been processed, please contact us as soon as possible and quote the order number. If the order has already been paid for, we will return the money to the account you used for payment within 14 days. In the case of payment by credit card (VISA, MasterCard, Maestro), this period may be extended due to the bank’s credit card refund procedures.
2. In addition, we reserve the right to cancel the order if we cannot deliver the goods due to unavailability (sold out or offer withdrawn) or if we cannot in any way deliver the goods at the agreed time or at the agreed price, and/or if sending the goods would cause disproportionate difficulties or disproportionate costs in relation to the value of the goods ordered, unless we agree with you on a replacement. We will notify you of the cancellation as soon as possible by phone or email. If you have paid the sale price or part of it, you will receive the refund within 14 days to the account you used to make the payment, unless otherwise agreed.
3. If the buyer does not pay for the order within the specified period, the seller will cancel the unpaid order.

X. Exchange, return, complaint
1. The buyer has the right to exchange, return and claim goods.
2. If the buyer wants to exchange/return/claim the order, he should send a request to our email address info@stdaniel.si.
3. The seller is responsible for proven manufacturing defects on the goods. When asserting the buyer’s right to return/claim the goods, the seller undertakes to send the buyer a confirmation of receipt by e-mail after receiving this request. The buyer is also informed by e-mail about the subsequent processing of his request. The return/complaint of the goods is always solved by returning the funds for the goods to the buyer’s bank account within the statutory period of fourteen (14) days from the submission of the request, of which the buyer is informed in advance when filling out the complaint assistant. If the return of the subject of the return/complaint by the seller occurs later than the submission of the request for the return/complaint, the deadlines for processing the return/complaint in accordance with this paragraph shall run from the day the seller receives the object of the return/complaint; but at the latest from the moment the seller prevents or refuses to accept the object of the return/complaint.
4. In case of unsatisfactory/incorrect size of the goods, the buyer has the right to change the size of the ordered goods. The buyer submits a request for the exchange of goods via the email address info@stdaniel.si. After receiving this request, the seller undertakes to send the buyer a confirmation of receipt by e-mail. The buyer is also informed by e-mail about the subsequent processing of his request and about the shipment of new goods in the requested size. The seller undertakes to fulfill the buyer’s request to change the size of the goods, if the requested size of the goods is available. Replacement goods in the requested size will normally be sent within thirty (30) days of delivery of the unsatisfactory/wrong size goods.
5. In the case of exchange and return of goods, the goods must meet the criteria (the goods have not been washed, worn and have no signs of use) and to which the customer agrees when ordering the goods. The goods must be returned in the original packaging, which must not be damaged.
6. The method of dealing with the complaint shall be communicated to the buyer no later than three (3) working days from the filing of the complaint, in justified cases, especially if a complex technical assessment of the condition of the goods is required, no later than thirty (30) days from the filing of the complaint. After determining the method of handling the complaint, it will be resolved immediately; in justified cases, the complaint can be resolved later; however, resolution of the complaint may not take longer than thirty (30) days from the filing of the complaint. If the subject of the complaint is taken over by the seller later than on the day the complaint is filed, in accordance with this paragraph, the time limits for handling the complaint begin to run from the day the subject is taken over by the seller; but at the latest from the moment the seller prevents or refuses to accept the subject of the complaint.
7. The time period from the exercise of the right to liability for defects to the completion of the warranty procedure (delivery of repaired goods, written request for acceptance of responsibility or justified refusal) is not included in the warranty period. When replacing with new goods, the warranty period for the new goods begins on the day of receipt.
8. If the warranty claim is sent by the customer within 12 months of the purchase, the seller can reject the warranty claim only on the basis of an expert opinion. Irrespective of the expert opinion, the cost of compensation for the expert opinion or other costs related to this opinion cannot be requested from the client.
9. If the customer’s warranty claim is sent more than 12 months after the purchase and the seller rejects it, the seller is obliged to indicate to whom the customer can send the goods for an expert opinion in the document on the processing of the warranty claim. If the goods are sent to a specific person for an expert opinion, the cost of the expert opinion and related costs will be borne by the seller, regardless of the result of the expert opinion. If the customer proves with an expert opinion that the seller is responsible for the defect, the warranty claim can be submitted again. The warranty period is suspended while the expert opinion is being obtained. The seller must reimburse the customer for all costs related to obtaining an expert opinion and all reasonable costs within 14 days of the resubmission of the warranty claim. A resubmitted warranty claim cannot be rejected.
10. The buyer will be informed about the outcome of the warranty claim directly after the completion of the procedure by e-mail, and at the same time the warranty claim protocol (proof of the processing of the warranty claim) will be delivered to the buyer by e-mail or registered mail. The document on the processing of the warranty claim does not need to be delivered if the customer can otherwise prove the submission of the warranty claim.
11. In case of submitting a warranty claim, the consumer must inform the seller about this by sending a written request to the email info@stdaniel.si, and send the goods back in a package that is suitable for shipping, together with a printed document, to the seller’s address:
Art nepremnične d.o.o.
Hruševica 1B
6222 Hruševica
Slovenia
e-mail address: inf@stdaniel.si
12. The buyer is entitled to reimbursement of unavoidable costs incurred as a result of the exercise of liability rights in the event of defects. If the consumer is not satisfied with the way the seller’s warranty claim was handled, or if he believes that the seller has violated his rights, the buyer can contact the seller and request the elimination of the violations. If the seller rejects such a request or does not respond to it within 30 days of submission, the consumer has the right to submit a proposal for alternative dispute resolution pursuant to Article 12 of Act no. 391/2015 Coll. on alternative resolution of disputes with consumers and on amendments to certain laws.
13. Alternative dispute resolution can only be used by a consumer (natural person) who does not act on behalf of his company, employer or profession when concluding and implementing a consumer contract. Alternative dispute resolution applies only to disputes between the consumer and the seller for goods worth more than EUR 20, arising from a sales contract concluded at a distance.
14. To submit a proposal for alternative dispute resolution, the customer can use the online platform designed for dispute resolution available at https://ec.europa.eu/consumers/odr/main/index.cfm?event=main. home.chooseLanguage.

XI. Protection of personal data
1. For more information and exact conditions regarding personal data, their processing and protection, visit the address: https://www.stdaniel.si
XII. Business information about products and various promotional offers
1. When registering or when creating an order, the buyer can choose whether he wants to regularly receive various news and information about products from the seller by e-mail, SMS messages, notifications or in some other form. The buyer can also choose to receive business information individually on the website by entering his e-mail address or clicking on a link in the e-mail he received from the seller. The frequency and format of sending news can be set or changed at any time in the user profile. Of course, the buyer can unsubscribe from receiving news at any time via a link directly in these e-mails, by replying with an SMS message or by sending an e-mail message expressing his objection to receiving business messages to the e-mail address: info @stdaniel.si. You can easily unsubscribe from receiving news at any time in your user profile.
The seller informs the buyer by e-mail about the preparation of the order and the availability or unavailability of the goods. From time to time (a few times a year at most), the seller may send all registered customers important information related to the operation of the seller’s online store and the use of the user account.
More detailed information is available here: https://www.stdaniel.si
XII. Final Provisions
1. All agreements between the seller and the buyer are governed by the legislation of the Republic of Slovenia. If the relationship established by the sales contract has an international element, the parties agree that the relationship is governed by the legislation of the Republic of Slovenia. This does not affect the consumer’s rights provided by general binding legislation.
2. The seller is not bound by the code of conduct regarding the buyer in accordance with the provisions of Act no. 250/2007 Coll. on consumer protection with amendments.
3. All rights related to the seller’s website, in particular the copyright of the content, which includes the layout of the website, photos, videos, graphics, trademarks, logos and other content or elements, belong to the seller. The website may not be copied, modified or otherwise used in whole or in part without the consent of the seller.
4. The seller is not responsible for errors caused by intervention by a third party in the online store or due to improper use. When using the online store, the customer must not use procedures that could negatively affect the operation of the store, and must not perform activities that would allow the customer or third parties to intervene or use the software or other components that make up the online store and the use of the online store. store, or parts or software in a manner inconsistent with function and purpose.
5. The sales contract, including the conditions, is electronically archived by the seller and is not publicly available.
6. The text of the conditions can be supplemented or changed by the seller. These provisions do not affect the rights and obligations that arose during the period of validity of the previous version of the terms of business.
7. Compliance with the seller’s obligations to the consumer is monitored by the Slovenian market inspectorate.
8. These conditions apply in the form published on the website www.stdaniel.si on the day of confirmation of the order by the buyer, who accepts them unconditionally, which he also confirms by actively clicking during order confirmation. The manager reserves the right to change or supplement the conditions. However, for completed orders, the version that was valid at the time of placing the order applies.
9. These terms and conditions enter into force on 03/25/2024.

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